Good administration is a vital part of providing public service excellence, helping organisations to run smoothly, efficiently and effectively. From PAs to authors of reports, staff have a key role to play in ensuring the right information gets to the right people in the right manner. whether they are customers, colleagues or other organisations. The Academy has a range of courses for those in administrative roles who want to improve their skills.

Excellent customer service is one of the key elements of providing excellent public services and one in which the Academy places great importance.  Public service is changing and customers' demands and expectations are rising. 

It is imperative you understand your customers and can see things from their perspective.

In a busy society, more demands than ever are being placed on public services.  Our courses will demonstrate to you the strategies and behaviours needed to provide excellent customer service, no matter how challenging the situation.

Are you engaging with all your customers? Are you treating your colleagues and customers with equal respect? Are you making assumptions about people without even realising it? Prepare to be challenged on the Academy courses on equality and diversity which aim to show organisations and individuals how to think more openly and act differently, opening up the way to providing better services for all.

Learning to use computer programmes in the workplace can save you time, make you more effective and enable you to produce more professional presentations. From the basics of inputting data to more advanced and specific courses such as mail merge and formulae and functions, the Academy has a range of courses to get you up and running with ICT.

Have you ever followed a procedure or system and still not got the response you wanted?
Sometimes, when dealing with customers, colleagues, teams and managers, how we deliver our message has more impact than what we say or do. If you have ever experienced this then
we have a range of courses here that will help you become more effective.

Are you aware of the issues around personal data and records held by your organisation? Or how to deal with sensitive issues such as reporting potential child abuse? These can arise in a number of situations and the Academy has courses to help you.

Quality in the early years is never static...it involves a process of continuous self-assessment and self improvement

The Warwickshire Early Years Improvement Team provides qualified teacher and advisory worker support and training for schools and settings across the birth to five age range. The team`s core remit is to raise the quality of learning and development across all elements of the Early Years Foundation Stage (EYFS) equipping practitioners with skills to:
provide stimulating environments for babies and children
deliver an effective Early Years curriculum
implement the principles and commitments of EYFS

 The Warwickshire Early Years Improvement Team gained the Nursery World `Early Years Advisory Team of the Year Award` in 2008.  Our work is regularly featured in `Nursery World` and we recently received national recognition for our innovative `Inspirational Learning Spaces`

We all have personal responsibility at some level for Health and Safety, regardless of our role within the organisation or where we work. Even in an office, there may be hazards of which you should be aware. The Academy has a range of courses which are tailored to your specific needs.

Whether you have recently stepped into a managerial or supervisory role, or are an established manager who is open to new ways of working, there is something here for you. In order to drive forward public service excellence, good leadership and effective management are vital and make a real difference to your organisation's overall performance. Pick up the skills that will help you and your team cope with change and innovation.

The Social care Development centre (Formally the NVQ centre) is now based at Lamb Street Coventry. The centre provides health and social care qualifications and training to PCT, Voluntary, Private sector, Personal Assistants and Family carers.

Qualifications that are offered range from Level 2 &ndash Level 4 including Social Care and management topics. The centre also delivers legal, mandatory and continuous professional development courses for social care and management staff.

The centre provides a safe, supportive environment respecting individual's differences, beliefs, and values and learning styles.