Course objectives

By the end of this session you will be able to:

• Understand the need for clear, brief and concise writing to enable effective business communications
• Be able to plan and structure emails, letters, faxes and memos
• Create professional documents in confidence

There are no dates scheduled for this course as yet.If you would like to express an interest in attending this course or need to request a trainer to provide training for a group of colleagues in your locality please email TrainingBookingsandinfo@coventry.gov.uk  Your name will be placed on our waiting list and when we have dates available we will contact you.

This course is available to book as a bespoke event only.

To book email: TrainingBookingsandinfo@coventry.gov.uk

Who is it aimed at
This course is for anyone who regularly writes emails, letters, faxes and memos in the course of their work and who is either new in post or would like to update their knowledge. 

Course details
The course will be interactive with time to practise skills in good business writing.

We will be considering:
 
• Organisation's image
• Methods of communication
• Planning and structure
• Examples of good business communications
• Language usage

Duration
½ day

Learn about the benefits of a well-structured letter and appreciate the likely repurcussions if things go wrong.This course is focused on replying to complaints but can be adapted.

Course objectives

At the end of the session delegates should be able to Provide an excellent level of customer service through their written interactions with customers or service users.Understand the benefits of well structured responses and appreciate the likely repercussions if things go wrong.Be able to reply to any letter using the model supplied.Understand the importance of format and layout

There are no dates scheduled for this course as yet.If you would like to express an interest in attending this course or need to request a trainer to provide training for a group of colleagues in your locality please email TrainingBookingsandinfo@coventry.gov.uk  Your name will be placed on our waiting list and when we have dates available we will contact you.

Who is it aimed at

This course is for all staff whose job it is to reply to service users or customers by letter and who need guidance in how to formulate such letters.

It is focused on responding to complaints but the model used can be adapted for other types of letter.

Course details

 Consideration of the sorts of events that trigger the need for a written reply, e.g. complaints, requests for assistance, asking for explanations etc

Discussion of the importance of dealing with letters to customers or service users in a professional and considerate way to ensure the highest levels of customer service

Introduction of a model to use when creating a response

A short session on

structure/layout,

consideration of the audience and need to adapt vocabulary and style,

spelling and grammer.

Practical exercise using real life examples

 Duration
1/2 day

This course is designed to look at the required skills and competences to enhance individual career opportunities within the organisation. The course will benefit delegates by giving them the awareness and skills to effectively attend an interview, either in front of a panel or by telephone.

Course Objectives

Increase their awareness of the skills needed to enhance career sustainability
Rate themselves against transferable competencies / skills that are essential in the
working environment 

Complete an application form more thoroughly, by obtaining a basic understanding of how
Recruitment and Selection works and the techniques that contribute
towards the effectiveness of this process

Complete application forms more thoroughly

Create more effective, structured planning methods when preparing to attend a job interview 

Develop ideas of how to put measures in place to bridge individual areas for development,
highlighted through SWOT Analysis

Demonstrate at interview, effective communication skills, both verbal and non verbal

Demonstrate and refine skills, to more effectively participate in a telephone interview

Apply the knowledge gained to enhance career sustainability 

This course is available to book as either an on site bespoke event or for individuals who want to come on an open event.

To book email: TrainingBookingsandinfo@coventry.gov.uk

Who it is aimed at

This course is aimed at anyone who is potentially leaving the organisation and would like to expand their career opportunities or whether you are looking to change their career path. An ideal course for Re-Deployees.

For those who face the public and who encounter difficult situations. On this course you will analyse and practise different models of communication for use in conflict situations. The LEAPS model, the 5-Step Approach and Transactional Analysis will be explored and you will practise communicating in a range of realistic scenarios.

Learn to build effective working relationships,manage your workload,comply with your organisation`s policies and understand responsibilities.

Course Objectives:

At the end of the course, you will be able to build effective working relationships, understand your responsibilities, understand and complying with the council's policies and procedures and managing your workload. 

There are no dates scheduled for this course as yet.If you would like to express an interest in attending this course or need to request a trainer to provide training for a group of colleagues in your locality please email TrainingBookingsandinfo@coventry.gov.uk  Your name will be placed on our waiting list and when we have dates available we will contact you.

Who it is aimed at:

New recruits to the clerical role whether straight from school or changing job role.

Course Details:

 This course covers the basics in business and office administration that will enable participants to gain skills and confidence so that they can fit in effectively and quickly to the office environment. 

 The course will include:

   Building Relationships

   Communication skills

   Good Telephone Manner

   Being Assertive

  Ability to write clear & concise E-mails and Letters

  Customer Serivce Standards

   Multitasking issue

   Managing your time

   Self-Confidence and Belief

Duration

1 day

For PAs and secretaries who want to progress to PA.learn about good communcation skills whether written or verbal and the importance of body language.

Course objectives:
At the end of the course you will be able to demonstrate the skills and qualities necessary to be an effective personal assistant.

This course is available to book as either an on site bespoke event or for individuals who want to come on an open event.

To book email: TrainingBookingsandinfo@coventry.gov.uk

Who is it aimed at:
Anyone who wants to progress their career from secretary to personal assistant

Course details:
Through a variety of tutor input, group discussions and practical exercises delegates will explore the essential skills and attitudes to dealing with problems, thinking ahead, anticipating what will be required, managing other staff and the boss.

The course will include:
Being an effective communicator
How to be personally organised and able to organise others
Knowing the business you are in
How to stay ahead of the game by learning or updating your IT skills
Anticipating the needs of and organising your manager

Duration:
1 day

Learn how to recognise, deal with and convey essential information if faced with a suspicious package, minimising risk to yourself, your colleagues, emergency services and premises. This course will give examples of real situations where suspect packages have been found.

Course Objectives

Outline the threat from suspicious packages

State some of the reasons that devices are sent to organisations & Individuals

Give examples of situations where suspicious packages have been found

Summarise the different types of device/threat that may be encountered

Identify what would make a package suspicious

Explain safe handling if a suspect package is found

Explain correct proceedure following the discovery of a suspect package 

There are no dates scheduled for this course as yet.If you would like to express an interest in attending this course or need to request a trainer to provide training for a group of colleagues in your locality please email TrainingBookingsandinfo@coventry.gov.uk  Your name will be placed on our waiting list and when we have dates available we will contact you.

Who it is amied at

Post room staff in all organsisations

Course objectives

By the end of the course you will:

• Understand the different types of "personal power" at work and how you can use it more wisely
• Have explored your own meaning of “personal power” and have ways of increasing it
•  Be able to recognise the different influencing styles and know when they are most appropriate
• Have an action plan for future self development

Who is it aimed at

This course is suitable for individuals who want to build confidence and personal effectiveness at work.

Course details

• “Personal Power” at work – sources and strengths
• Power "presents"– how we give them away
• Personal Effectiveness: positive self-regard; personal drivers and behaviours; self-limiting beliefs; conquering helplessness
•  Influencing Styles
•  Influencing in Action
• Development Planning

Duration
1 day

Learn to write clear, concise, persuasive reports. Two thinking models will be described.

Course objectives
By the end of the event, delegates will be able to:
· Identify the aims and objectives of report writing
· Use a report writing structure
· Write clear, concise and persuasive reports
· Use 2 thinking models
· Attend to grammatical structure and spelling  

There are no dates scheduled for this course as yet.If you would like to express an interest in attending this course or need to request a trainer to provide training for a group of colleagues in your locality please email TrainingBookingsandinfo@coventry.gov.uk  Your name will be placed on our waiting list and when we have dates available we will contact you.

This course is available to book as either an on site bespoke event or for individuals who want to come on an open event.

To book email: TrainingBookingsandinfo@coventry.gov.uk

Who is it aimed at
Anyone whose job demands report writing skills to improve internal, external and customer communications.  

Course details
The event covers:
· Determining the purpose of the report
· Preparation and planning
· Structuring the report
· What to include in a report
· Hints and tips for grammar and spelling

Duration
1/2 day

Learn to develop listening, comprehension and concentration skills so all relevant items are included and learn to create accurate minutes from rough notes.

Course objectives
By the end of the course, delegates will be able to:
· Create from rough notes, accurate minutes which reflect the business of the meeting
· Develop listening, comprehension and concentration skills so that all relevant items are included

This course is available to book as either an on site bespoke event or for individuals who want to come on an open event.

To book email: TrainingBookingsandinfo@coventry.gov.uk

Who is it aimed at
Anyone who is required to take minutes and notes at a meeting

Course details
Making accurate minutes of meetings is a key skill 

The workshop will cover:
· What meeting are for
· The purpose of minutes
· Structuring minutes
· Identifying and recording actions arising from the meeting
· Note taking tips and techniques
· Presentation of completed minutes
· Appreciating the importance of the role of note-taker
· Having the confidence to speak up when and where necessary
· Useful phrases and language to use
· How to be a more effective listener

Duration 
1/2 day