Learn to identify different patterns of behaviour and how this impacts on you and others. This course will teach you how to behave assertively and manage difficult situations.

Course objectives
At the end of the course, you will be able to:
· Identify the different patterns of behaviour and how this impacts on you and others
· Demonstrate assertive behaviour and be able to use it to manage difficult situations

Who is it aimed at
Anyone who wants to be more assertive and confident at work

Course detailsDelegates will benefit from attending this course if they want to increase their confidence and be more assertive when dealing with other people. 

The course will include:· Identifying different types of behaviour
· Discovering your personal style of behaviour and its impact
· Putting techniques and tips into practice through group exercises
· Saying NO without feeling

Duration
1 day

For managers and supervisors who directly manage staff and who plan and carry out coaching.You will be introduced to coaching methods,individual learning styles and how to develop a flexible coaching style.You will learn how to use a planned approach to deliver a thorough and effective coaching session and to develop skills to build confidence in employees.

This course is available to book as either an on site bespoke event or for individuals who want to come on an open event.

To book email: TrainingBookingsandinfo@coventry.gov.uk

A one-day introduction to coaching exploring powerful questions,action planning ,goal setting and active listening. Qualified coaches will answer your questions and you will practise your new coaching skills.

Course objectives
Attending the course will enable delegates to:
- Understand the principles of coaching models and how they can be applied
- Identify individual learning styles and respond to these appropriately when planning a coaching session
- Identify their own preferred coaching style and  adapt this to suit the needs of  individual learners
- Develop a flexible coaching style
- Use a planned approach to deliver a thorough and effective coaching session
- Develop skills to build confidence in employees

There are no dates scheduled for this course as yet.If you would like to express an interest in attending this course or need to request a trainer to provide training for a group of colleagues in your locality please email TrainingBookingsandinfo@coventry.gov.uk  Your name will be placed on our waiting list and when we have dates available we will contact you.

Who is it aimed at
Managers and supervisors who directly manage employees and who plan and carry out coaching with their employees

Course details
The aim of the course is for delegates to develop and improve their coaching skills in order to develop team members to enable them to improve their performance.

Duration
1 day

Learn how to use counselling skills to enable people to explore work/life balance and how to identify and apply solutions which benefit both your personal and work life.

Course objectives
Achieving a good work/life balance can help individuals integrate their need for work and their desire for life. This workshop uses counselling skills to enable individuals to explore work/life balance and identify and apply solutions for benefit on both a personal level and at work.

There are no dates scheduled for this course as yet.If you would like to express an interest in attending this course or need to request a trainer to provide training for a group of colleagues in your locality please email TrainingBookingsandinfo@coventry.gov.uk  Your name will be placed on our waiting list and when we have dates available we will contact you.

Who is it aimed at
This workshop is suitable for anyone wishing to look at their own work/life balance and for those who want to build a better balance for themselves.

Course details
- What is work/life balance
- Personal analysis of current work/life balance
- How to achieve your balance 
- Maintenance of work/life balance

Duration
1 day 

Understand why you need to communicate effectively and learn about the most appropriate methods-written,verbal or electronic.This course will look at the skills involved,including body language and non verbal communication.

Course Objectives

This course will raise awareness and help to develop an understanding of why it is important to communicate effectively and that which is the most appropriate method of communication for the situation (written, verbal, electronic).  It will also look at the skills involved with good communication including the importance of body language and non verbal skills.

Who Is It Aimed At

Anyone who needs to communicate effectively, especially in an operational service environment.Course Details

What is effective communication and why is it important?

Different methods of communication and when to use them.Written(letters,memo`s etc),electronic:(email,internet etc),Spoken:(face to face and telephone)

Barriers to communication,Personal skills we use when communication:listening,verbal and language,questions,non-verbalcommunication and body language.Planning and preparing a communication.

Dates/Duration
1/2 day

Learn to identify how you spend your time and deal with interruptions and time-wasting activities.This course will look at models,skills and approaches to help you prioritise your work.

Course objectives
By attending this course participants will have an clearer understanding of how they can identify how they spend their time as well as dealing with interruptions and activities that waste their time.  They will also have some approaches, models and skills to assist them in managing their time by prioritising their workload, enabling them to work better, faster and more effectively.

This course is available to book as either an on site bespoke event or for individuals who want to come on an open event.

To book email: TrainingBookingsandinfo@coventry.gov.uk

Who is it aimed at: Anyone who would like to improve their time management skills.

Course details
The course covers the following topics:
• What is time management and why is it important.
• Where your time goes now, time wasters and time stealers and beginning to analyse your workload.
• The Time Management Process.
• Dealing with interruptions and unplanned work in an assertive way.
• Prioritising your workload, identifying the important and urgent tasks.
• Planning your time.
• Approaches and techniques to help your time management.

Duration
1/2 day

For Job Applicants.Gain a clearer understanding of the recruitment and selection process and learn how best to demonstrate your suitability for the positions you are applying for.Learn how to overcome interview anxiety.

Course objectives
To give the prospective interview candidate an understanding of the recruitment & selection process and explore how best to demonstrate suitability for the position applied.

This course is available to book as either an on site bespoke event or for individuals who want to come on an open event.

To book email: TrainingBookingsandinfo@coventry.gov.uk

Who is it aimed at
Anyone who feels they would benefit from a clearer understanding of how recruitment & selection works from the applicant's point of view. In addition, people seeking advice and guidance on how to complete application forms and answer questions effectively will also find the course useful. The course also offers tips and techniques for overcoming anxiety associated with attending interviews

Course details
The course will explore how to prepare for and attend an interview:
· Your experience of interviews - good vs. bad
· Planning and Preparation
· How Recruitment & Selection works
· The Interview
· Dealing with nerves
· Anchoring
· Positive Mental Attitude
· Communicating effectively
· Selling yourself

Duration
1/2 day

Learn how to develop a more flexible negotiating style, think through negotiations from different perspectives and develop objectivity in the face of conflict. Develop a task-oriented negotiating style. This course will show you how to ask questions which create a wider range of solutions, and how to build long and short-term business relationships.

Course objectives
By the end of the course delegates will:
- Develop a task orientated negotiation style
- Identify and implement strategies for building long and short term business relationships
- Develop a more flexible negotiating style
- Develop objectivity in conflict situations
- Think through negotiations from different perspectives
- Have questioning skills to create a wider range of solutions

This course is available to book as either an on site bespoke event or for individuals who want to come on an open event.

To book email: TrainingBookingsandinfo@coventry.gov.uk

Who is it aimed at
Anyone in the organisation who has to influence or negotiate as part of their role. The only criteria to be met is that the delegate can demonstrate Assertive Behaviours

Course details
Delegates will benefit from attending this course by acquiring a variety of practical and applicable skills, which will improve their ability to work with people to achieve their personal and directorate objectives.

The course outline is as follows:
- How to plan for your negotiation
- How to focus on the goal
- How to build effective relationships
- Consider different perspectives and how these influence your negotiation style
- Notice if people are moving towards or away from you
- Asking the right questions
- Discover what's important to others in the negotiation

Duration
3 days

Develop your skills in communication, creative thinking, motivation and goalsetting. This course will help you access your inner resources and improve your personal effectiveness and selfmanagement. Discover self-empowerment through exploring the concepts of excellence and "doing something different".

Course objectives
Delegates attending this course will:
• Explore the concepts of excellence and 'doing something different', thereby encouraging a sense of self-empowerment.
• Further develop existing skills in areas such as communication, creative thinking, motivation and goal setting
• Enhance personal value and standing within an organisational setting
• Create an awareness of the inner resources that are available to everyone and how they can be accessed
• Improve personal effectiveness and self-management generally
• Motivate and inspire participants with the conviction that, 'if one person can do it, anyone can do it.'

This course is available to book as either an on site bespoke event or for individuals who want to come on an open event.

To book email: TrainingBookingsandinfo@coventry.gov.uk

Who is it aimed at
This course is suitable for anyone who is seeking to harness their hidden potential and shake of the self-limiting attitudes and beliefs that inhibit personal development and the achievement of goals. Using NLP at Work will be of particular interest to those with an interest in psychology.

Course details
The course is highly participative with a strong emphasis on experiential learning; you can expect a variety of tutor input, discussion groups and practical exercises.

NB Some of the exercises used on this course require a level of openness and depth not usual in most training courses. It is therefore unsuitable for those people who find this type of sharing uncomfortable. Please be assured that the purpose of this is not to 'open people up' but to provide an opportunity for people to share experiences in a safe and helpful way.

In order to create and maintain a safe and respectful atmosphere a course contract will be drawn up at the beginning of the course and observed throughout.

The course content is based around nine core NLP themes:

• Creative Thinking
• Motivation
• Behavioural Change
• Teamwork
• Self-Belief
• Goal Setting
• Positive Thinking
• Managing Self

Duration
2 days

Learn how to develop, design, evaluate and deliver a 10-minute presentation, using effective communication and feedback techniques. Explore how people learn and how to support them effectively. Find out how to manage a group learning environment, and recognise problematic attitudes and behaviour.

This course is available to book as either an on site bespoke event or for individuals who want to come on an open event.

To book email: TrainingBookingsandinfo@coventry.gov.uk

Learn to identify how you spend your time and deal with interruptions and timewasting activities. This course will look at models, skills and approaches to help you prioritise your work.

Course objectives
By attending this course participants will have an clearer understanding of how they can identify how they spend their time as well as dealing with interruptions and activities that waste their time.  They will also have some approaches, models and skills to assist them in managing their time by prioritising their workload, enabling them to work better, faster and more effectively.

Who is it aimed at: Anyone who would like to improve their time management skills.

Course details
The course covers the following topics:
• What is time management and why is it important.
• Where your time goes now, time wasters and time stealers and beginning to analyse your workload.
• The Time Management Process.
• Dealing with interruptions and unplanned work in an assertive way.
• Prioritising your workload, identifying the important and urgent tasks.
• Planning your time.
• Approaches and techniques to help your time management.

Dates/Duration
1/2 day

Course objectives
This course will allow delegates to become more aware of both their own and other peoples emotions (feelings) and the part they play in our everyday working lives.
Participants will learn how to deal effectively with people and problems in a way, which reduces anger and hostility, develops collaborative effort, enhances work/life-balance and produces creative energy.

There are no dates scheduled for this course as yet.If you would like to express an interest in attending this course or need to request a trainer to provide training for a group of colleagues in your locality please email TrainingBookingsandinfo@coventry.gov.uk  Your name will be placed on our waiting list and when we have dates available we will contact you.

This course is available to book as a bespoke event only. 

To book contact: TrainingBookingsandinfo@coventry.gov.uk

Who is it aimed at
The course is particularly relevant for those people who have difficulty in expressing their emotions/feelings, or, who believe they lack sensitivity in appreciating the emotions/feelings of others, or, those in a management role who are seeking a better understanding of how to create a more emotionally intelligent workplace.

Course details
The course is highly participative with a strong emphasis on experiential learning; you can expect a variety of tutor input, discussion groups and practical exercises.

NB some of the exercises used on this course require a level of openness and depth not usual in most training courses. It is therefore unsuitable for those people who find this type of sharing uncomfortable. Please be assured that the purpose of this is not to 'open people up' but to provide an opportunity for people to share experiences in a safe and helpful way.

In order to create and maintain a safe and respectful atmosphere a course contract will be drawn up at the beginning of the course and observed throughout.

The course content is based around the five emotional intelligence competencies known as C.A.R.E.S.
Creative Tension
Active Choice
Resilience Under Pressure
Empathic Relationships
Self-Awareness/Control

Delegates will explore:
• The emotional side of business success
• Learned optimism for success
• Controlling negative thoughts
• The art of letting go
• Anger control
• Emotions and complex decision making
• Increasing sensitivity
• Empathic inquiry
• Expressing how we feel
• Developing trust
• Managing conflict
• Building stress immunity
• Surviving office politics
• Creating the future

Duration
3 days

For those seeking a better understanding of how they react with others.A basic introduction to Dr Eric Bernes theory of Transactional Analysis,this course will explore the ideas around personality,behaviour,communication and social interaction,and learn how the "parent,adult,child" ego states affect our social interactions.

Course objectives
This course is a basic introduction to the theory of Transactional Analysis. It explores ideas around personality, behaviour, communication and social interaction. By the end of this one-day course delegates will be introduced to:
· Dr Eric Berne's theory of Transactional Analysis
· Definition of the 3 Ego states (Parent, Adult, Child)
· The structural and functional Ego State models
· Definition of a transaction and transaction types
· Contamination of the Ego-states
· Types of strokes (stroking) & stroke hunger

Who is it aimed at
Anyone seeking a better understanding of their own personality and how they interact with others based on TA theory

Course details
Through a variety of tutor input, discussion groups and practical exercises delegates will explore:
· Johari Window (as a tool to build self-awareness)
· Betari Box (theory of how we influence and are influenced)
· What is Transactional Analysis?
· Recognition and diagnosis of Ego states
· Transaction types (complimentary, crossed, ulterior & angular)
· Contamination of Ego states
· Different strokes for different folks!
Duration
1 day 

For those who are facing the public and who encounter difficult situations.

Course Objectives

On this course you will analyse and practise different models of communication for use in conflict situations.The LEAPS model,the 5-step Approach and Transitional Analysis will be explored and you will practise communicating in a range of realistic scenarios.

There are no dates scheduled for this course as yet.If you would like to express an interest in attending this course or need to request a trainer to provide training for a group of colleagues in your locality please email TrainingBookingsandinfo@coventry.gov.uk  Your name will be placed on our waiting list and when we have dates available we will contact you.